Communication Skills and Strategies to Enhance Therapeutic Relationships

Purpose

To augment the health care professionals communication skills to enhance the therapeutic relationship with service users and their significant others in the healthcare setting.

Learning Outcomes

• Reflect on the importance of effective communication in the healthcare setting
• Explore the barriers and behaviours which promote and those which prevent effective communication.
• Identify the essential communication skills required to enhance the therapeutic relationship.
• Apply communication skills and appropriate strategies to issues such as breaking bad news, collusion, managing anger and denial to promote person-centred communication with patients  and significant others.
• Explore with participants the importance of self-care and how we debrief.
• Reflect on practice and develop a personal action plan to enhance your therapeutic relationships.

Audience

Professionally Registered Healthcare Staff

Method

Online or face to face delivery

To complete this programme online you must join using a device which has a functioning camera and microphone.

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