Effective Referral Decision Making

Purpose

The workshop aims to offer a clear approach to triage/referral decisions which achieves the best possible outcomes for people asking for help from services. It provides services/practitioners with the capability to identify the best modes of access to support effective conversations and reasonable and effective risk and need decisions at this stage of care. It increases collaboration across the referral boundary and increases improves interagency and transition relationships.  It has also been shown to reduce waiting times and waiting lists, allowing a number of requests to be met at the point of referral. This course supports whole systems to think about patient flow beyond “bed-management” and “risk assessment”. The evidence is that, if the conversations at the point of referral or request change, decisions are made more quickly and responsibility is shared, reducing anxiety and risk-averse decisions. It encourages collaboration at transition of care so that risk is handed over effectively without fear.

Learning Outcomes

By the end of the programme participants will have developed

• a clear framework to support integrated person-centred relationships across all agencies and professions
• the confidence and capability to focus on well-being outcomes, using resources in the areas where they can make the most difference to people’s lives
• a growing set of skills in initiating strength-based conversations with everyone involved, that increase empathy, understanding and well-being and thereby, collaboration in achieving outcomes
• increased confidence in their judgements and formulations and in co-producing personal well-being outcomes with service users
• increased skills in supporting colleagues and peers to make reasoned decisions around personal outcomes

Audience

Speech & Language Therapists - Community Adult Advanced practitioners/clinical specialists, team/clinical leads/managers, Band 7 & 8

Method

2 day programme face to face followed by 1 day online follow up session. 

Other Information

Participants will be asked to meet virtually in groups of threes at least once prior to the follow up session.

Provider - Kate Malcomess, Care Aims Consultancy

Cost

Please note you will be informed in advance if there is a direct cost to you or your organisation for your attendance at this programme.

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